Refund Policy

Welcome to Dream Wings Beauty! We hope you love our skincare and cosmetics products. However, we understand that sometimes things don't go as planned and you may need to return an item. This Refund Policy outlines the circumstances under which we accept returns and issue refunds.

Please note: This policy applies to orders placed on our website and may not apply to purchases made elsewhere.

Reasons for Return:

We accept returns for the following reasons:

    • Damaged products: If your product arrives damaged during transit, please contact us within [number] days of receiving your order with a photo or video of the damage. We will gladly offer a full refund or replacement.
    • Incorrect products: If you receive a product that differs from what you ordered, please contact us within [number] days of receiving your order. We will send you the correct product and arrange for the return of the incorrect item.
    • Product defects: If you discover a manufacturing defect in your product within [number] days of purchase, please contact us and we will work with you to resolve the issue, which may include a replacement or refund.

Conditions for Return:

    • All returns must be requested within 48 hours of receiving your order.
    • Please contact us at support@dreamwingsbeauty.com or through our contact form to initiate a return request.
    • The product must be unused and in its original packaging, with all tags and seals intact.
    • For hygiene reasons, we cannot accept returns for opened or used cosmetics or skincare products.

Return Process:

    1. Once your return request is approved, we will provide you with a return shipping label.
    1. Pack the item securely in its original packaging.
    1. Attach the return shipping label to the package.
    1. Ship the package back to us using the provided label.

Refunds:

    • Once we receive and inspect your returned item, we will issue a refund to the original payment method within 7 business days.
    • Please note that shipping costs are non-refundable, unless the return is due to our error.

Exceptions:

    • We cannot accept returns for products purchased at a discount or during a sale.
    • We cannot accept returns for products that have been damaged due to customer misuse or neglect.
    • We cannot accept returns for gift cards.

Questions:

    • If you have any questions about our Refund Policy, please contact us at [email address] or through our contact form.

Our goal is your satisfaction: We want you to love our products, and we're here to help if you have any concerns. Please don't hesitate to contact us if you have any questions or need assistance.

Thank you for choosing Dream Wings Beauty!